Help

Setup & usage guide

Everything you need to start using your proxies — find your credentials, pick a protocol, and connect.

1. Getting started

After your payment clears, your proxies are delivered instantly to your order page.

  • Go to Orders → open your order to see your live credentials.
  • Each proxy is shown as host:port:username:password. Use the Format dropdown to switch to user:pass@host:port or other layouts.
  • Click Copy on any line, or Copy all to grab the whole list.

2. HTTP or SOCKS5?

Your static proxies support both protocols on the same username and password — only the port changes. Use the Protocol switch on your order page.

HTTP / HTTPSPort 3128Best for browsers, scrapers, and most apps. Handles web traffic perfectly.
SOCKS5Port 1080Use when a tool specifically needs SOCKS5 (some bots, sneaker tools, desktop apps).

Most users should start with HTTP. If a tool asks for SOCKS5, switch the protocol and use port 1080 with the same login.

3. Use in a browser

The easiest way is a proxy-switcher extension like Proxy SwitchyOmega or FoxyProxy (Chrome/Firefox):

  1. Add a new proxy profile → choose HTTP (or SOCKS5).
  2. Enter your host and port, tick "requires authentication", then enter your username/password.
  3. Activate the profile and visit ipinfo.io — you should see your proxy's IP and location.

4. Use in GoLogin / anti-detect browsers

  1. In the profile's Proxy section, set the connection type to HTTP (port 3128) or SOCKS5 (port 1080).
  2. Enter the host, port, username, and password exactly as shown on your order page.
  3. Click Check proxy — it should connect and show your proxy's exit IP.

The #1 mistake: a type/port mismatch. HTTP must use the HTTP port; SOCKS5 must use the SOCKS5 port. They are not interchangeable.

5. Rotating (residential & mobile) proxies

Rotating plans don't have a fixed IP list — you connect through a single gateway and control targeting in the username. On your order page you can pick a country, choose rotating (new IP each request) or sticky (keep one IP), and generate a ready-to-use endpoint.

6. Troubleshooting

  • Can't connect? Confirm the protocol matches the port (HTTP↔3128, SOCKS5↔1080) and that the username/password were copied with no extra spaces.
  • Authentication failed? Re-copy the credentials from your order page — they're case-sensitive.
  • Works on one network but not another? A corporate/school firewall may block proxy ports. Try a different network.
  • Still stuck? Open a support ticket with the proxy and the exact error — we'll help.

Frequently asked questions

How fast are proxies delivered?

Instantly in most cases — they appear on your order page as soon as payment clears. Occasionally a provider issues them a few minutes later; they'll appear automatically.

Do HTTP and SOCKS5 cost extra?

No — both are included on every static plan, on the same credentials.

Can I get a refund?

See our Refund Policy. Because proxies are delivered immediately, requests are reviewed case by case via billing@echoproxies.com.

How do renewals work?

Renew manually from the order page, or enable auto-renew to keep the same proxies past their term — both use your wallet balance.

Where do I top up my wallet?

Head to Wallet and add balance by card or crypto; your balance is used for all orders and renewals.

Still have a question?

Contact us